SEU Work-Study: Foundation Communities Intern
Department: Volunteer Engagement
Positions Available: 2 for full academic year
Pay Range: $9.75-$10.75, commensurate with experience
Foundation Communities is searching for interns to assist various departments with meeting their goals and objectives. In exchange, we will provide a mission-driven learning environment where you can gain experience and build your resume. This is a great opportunity to learn the ins and outs of a national award-winning, local nonprofit. Interns will serve 10-15 hours per week on either a semester or academic year basis, at determined by the department work plan. Candidates must be eligible for work-study through St. Edward’s University.
Foundation Communities is a local nonprofit that provides affordable, attractive homes and free on-site support services for thousands of families with kids, as well as veterans, seniors, and individuals with disabilities. We offer an innovative, proven model that empowers our residents and neighbors to achieve educational success, financial stability, and healthier lifestyles. We own and operate 25 communities all over Austin and in North Texas. foundcom.org
Primary Duties and Responsibilities:
- Assist with maintenance of robust volunteer records, data, and hours reporting across several volunteer programs.
- Engage with volunteers to move along the continuum of engagement via in-person, web-based, phone, and email communication.
- Assist with preparation for and implementation of volunteer orientations and events, whether in person or online.
- Represent Foundation Communities at volunteer events, whether in person or online.
- Implement good practices of volunteer engagement– clear and consistent communication, follow through/recognition, and meticulous attention to detail.
Focus Areas/Projects by Term:
- Fall Term: Focus on either Holiday Assistance Program or Health Coverage Program. Begin tasks supporting Tax Help program in November. Ongoing projects.
- Winter Break: Host Tax Help volunteer trainings (may involve moderating web-based trainings) and continue ongoing projects.
- Spring Term: Primarily support Tax Help program. Ongoing projects.
- Ongoing Projects: data entry, volunteer “touches” by phone, assisting in developing online training and volunteer support systems, and other duties as assigned
- Some experience coordinating volunteers, event planning, project management and/or administrative support.
- Comfortable with public speaking.
- Able to speak, read, and write in English fluently.
- Familiarity with Microsoft Office suite and comfort with a variety of databases.
- Strong written and verbal communication skills.
- Ability to pay meticulous attention to detail.
- Available at least 10 hours per week between 8:30 a.m. and 5:30 p.m. weekdays. Position is contingent on St. Edward’s University Work-Study eligibility.
- Availability for occasional evening or weekend hours in addition to weekday office hours, scheduled with advanced notice.
- Availability between Fall & Spring semesters (excluding the week between Christmas & New Year’s) is a big plus!
- Access to reliable transportation helpful.
- 10-15 hours per week typical.
Skills you will gain:
- By the end of the academic year, the intern will develop and gain:
- Data management skills, including entry and reporting. Familiarity with several databases and spreadsheet tools.
- Event coordination skills by assisting with event preparation, hosting volunteer projects, and taking part in event analysis.
- Knowledge of the inner workings of a dynamic volunteer management team, including implementation of programs and the continuum of volunteer engagement, through hands on projects and tasks.
- Knowledge of the structure of a nonprofit organization, through participation in team conversations and opportunities to meet with staff within Corporate and Volunteer Engagement and other departments for informational interviews and opportunities to observe direct service programs.
- Effective communication skills with colleagues and clients, including written, phone, and in person etiquette. Ability to respond to questions and client feedback professionally.
- Effective time management skills, including familiarity with Outlook calendar and task functions.
- Technical skills in Outlook, Excel, Raiser’s Edge NTX, Better Impact, and multi-line phone systems.
- Foundation Communities is located at 3000 S. IH-35 at St. Edward’s drive and is walkable from campus.
- While students should expect to work in person for the 2021-2022 academic year, in response to the ongoing pandemic and potential changes in risk and safety measures over the next year, remote work may be considered taking into account St. Edward’s University Employee policy, Foundation Communities COVID Response Plan, and supervisor approval.
- Work-study interns will take part in a cohort experience, including onboarding with other Foundation Community interns at the start of the term and engaging in monthly professional development activities.
- Interns will also take part in semester check-ins and end of job student evaluations with the Career and Professional Development office at St. Edward’s.