Technical Advisor Intern: Summer 2021
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
The IBM Technical Advisor team is a group of consultants that ensures IBM storage clients remain satisfied while being responsible for: Installation Assurance, Software Currency, Problem Prevention, Best Practices, and overall Client Advocacy. Doing so requires working with multiple teams within IBM. This provides a unique opportunity for data analysis, data manipulation, web development, executive level presentation development, and communication skills development. People in this role are innovators with the ability to assess operations and processes and to implement transformative change.
As a Technical Advisor Intern, will assist in providing day-to-day consulting to clients via telephone, Webex, and email with a high level of client satisfaction. This includes, but is not limited to, quality initiative tracking, FIP deck generation, creating presentations and developing W3 Publisher web pages. This position will be located in Tucson, AZ, Research Triangle Park, NC or Austin, TX.
Location: Tucson (1st choice), RTP (2nd choice), Austin (3rd choice)
Required Technical and Professional Expertise
Must be pursuing a degree in Business Administration, Computer Information Systems, Information Technology, or related field.
• Strong communication skills
• Knowledge of data analysis and manipulation
• Active listening skills and the ability to ask probing questions
• Time management skills
• Skills in collaboration technologies such as Webex, Box, Slack, Trello, Mural, or equivalent
• Team collaboration skills
• Ability to develop soft skills working with other teams, clients, and peers
Preferred Technical and Professional Expertise
• Knowledge of IBM Storage Hardware and/or Software technology
• Strong project management skills
• Ability to positively influence team operations to a desired set of objectives
• Experience working with clients and defusing tense situations
• Experience with developing executive level presentations
• Experience in Information Technologies
Knowledge / Practical Experience on IBM Storage Products, including deeper experience on DRP / HSM / GPFS / BA Client, Flash Copy Manager, Trace and Log File analysis, etc.
Understanding of Websphere, DB2, SAN and Tape drives are helpful. A general understanding with all well-established Operating Systems, like AIX, Windows, Linux, and their behavior with backend storage products are preferred.
About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.