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St. Edward's University - Office of Information Technology (OIT)


Digital Information Associate (work study)

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Posted on: August 27, 2021 Apply Now
Work-study Expires December 24, 2022

About This Job

The Office of Information Technology is looking for a driven Digital Information Associate. We are looking for someone interested in Information Technology and customer service. This position will be responsible for the initial front line interaction with our customers and will provide tier 1 troubleshooting and assistance.

What you will be doing:

  • Researching, updating and prioritizing customer incidents and requests as they are received into our case management system via email, chat or online forms.
  • Directing incoming support cases for non-tier 1 issues using the appropriate escalation path(s).
  • Monitoring, facilitating and resolve existing help desk support cases while maintaining consistent, accurate and friendly communications for all support issues to customers.
  • Providing technical assistance and troubleshooting to students, faculty and staff through virtual support sessions as needed.
  • Contributing to the OIT internal knowledge base for agent support.
  • Assisting students and alumni with account access and activation issues.

Qualifications:

  • Focused attention to detail
  • Some experience with computer software and hardware is preferred but not required.
  • Excellent communication skills both written and oral.
  • Willingness to collaborate and grow as a team.
  • Ability to follow process and documentation.
  • Availability to work up to 20 hours a week.
  • Ability to work autonomously while producing expected volume and quality of work.
Apply Now

Location

Phone
(512) 448-8530
Email
seucareer@stedwards.edu
Address

3001 S. Congress Ave
Austin, TX 78704

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Service Hours

M 8am - 5pm
T 8am - 5pm
W 8am - 5pm
TH 8am - 5pm
F 8am - 5pm

Please schedule a 30-60 minute appointment with your Career Coach here!

 

Career Team

Victoria Carrillo
Career Coach
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Mary Joncas
Career Coach
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Brett McKinney
Career Coach
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Jennifer Ansier
Associate Director
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Blaise Kepple
Career Coach
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St. Edward's University
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3001 S. Congress Ave
Austin, TX 78704
(512) 448-8530
seucareer@stedwards.edu
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